terms & conditions

These Terms and Conditions apply to consumer purchases made through the Vita Kurasheva website. They form part of the agreement between you and the seller when an order is accepted.

1. seller information

The seller is:

• Registered business name — [LEGAL BUSINESS NAME]
• Trading name — Vita Kurasheva
• Organisation number — [ORG. NO.]
• VAT registration — [MVA, IF APPLICABLE]
• Geographical address — [FULL BUSINESS ADDRESS, OSLO, NORWAY]
• Email — [EMAIL ADDRESS]
• Telephone or direct chat — [PHONE NUMBER OR CHAT DETAILS]

2. products and handmade variations

Each piece is handmade in the Oslo workshop. Many products are made after an order is placed.

Because jewellery is individually cast, formed, finished and, where applicable, set with natural stones, minor variations in texture, shape, dimensions, colour and stone pattern may occur. These variations are characteristic of handmade work and natural materials, provided that the product otherwise corresponds to its description, photographs and the qualities a customer may reasonably expect.

Product photographs are illustrative. Screen settings may affect how colours appear.

3. prices and additional charges

Prices are displayed in Norwegian kroner (NOK).

The total amount payable to us, including applicable VAT, shipping charges and other charges collected by us, will be shown before you place the order.

For deliveries outside Norway, import VAT, customs duties, handling fees or other charges imposed by the destination country or carrier may apply. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

4. orders and formation of the contract

By submitting an order through a button or function clearly indicating an obligation to pay, you place a binding order for the selected products.

Receipt of an automated order acknowledgement does not necessarily mean that the order has been accepted. A contract is formed when we send an order confirmation accepting the order.

We may reject an order before acceptance. If, after acceptance, we are unable to fulfil an order because of unforeseen unavailability, an obvious pricing error or another legally valid reason, we will contact you promptly. Any cancellation will be made only where permitted by applicable law, and all amounts paid for the cancelled order will be refunded without undue delay.

You are responsible for checking that your order details, measurements, engraving instructions and delivery information are correct before submitting the order.

5. payment

Payment is charged in full when the order is placed, using the payment methods offered at checkout.

Production of a made-to-order product normally begins after payment has been confirmed.

Discount codes and promotions may be subject to separate conditions. They may be changed or withdrawn before they are used, but this will not affect an order that has already been accepted.

6. production and delivery

The expected production time is stated on the relevant product page or in the order confirmation. Unless expressly agreed as a fixed deadline, production and delivery dates are estimates.

Unless a different delivery period has been agreed, products will be delivered without undue delay and no later than 30 days after the contract is formed.

If delivery is delayed, you retain the rights provided by applicable consumer law, including the right in appropriate circumstances to set an additional delivery deadline, cancel the purchase and claim compensation for documented loss.

Shipping methods, prices and any free-shipping threshold are displayed at checkout.

The risk of loss or damage passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the shipment. Different rules may apply where you independently arrange a carrier that was not offered by us.

7. statutory right of withdrawal

Where the Norwegian Right of Withdrawal Act or corresponding mandatory consumer legislation applies, you may withdraw from an eligible online purchase without giving a reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, takes physical possession of the product.

To exercise the right of withdrawal, you must notify us clearly before the withdrawal period expires. You may use:

• the contact details in section 1;
• the statutory withdrawal form (angreskjema) supplied with the order; or
• any electronic withdrawal function made available on the website.

After notifying us, you must return the product without undue delay and no later than 14 days after sending the withdrawal notice.

Unless we have agreed otherwise, you are responsible for the direct cost of returning an eligible product. Products must be packaged securely. Original packaging is not mandatory, but it should be used where reasonably possible to protect the jewellery.

We will refund all eligible payments received from you, including the cost of the least expensive standard delivery method offered for the order. Additional costs resulting from your choice of a more expensive delivery method are not refundable.

The refund will be made without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned product or you have provided evidence that it has been sent, whichever occurs first.

The refund will normally be made using the original payment method unless you expressly agree otherwise.

You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function.

8. personalised and custom-made products

The statutory right of withdrawal does not apply to products that are:

• made according to specifications individually selected or supplied by you; or
• given a clearly personalised character, such as personalised engraving or a unique design created specifically for you.

The exception does not apply merely because a product is handmade, produced after the order is placed or offered in a standard selectable size.

Where the withdrawal exception applies, this will be stated clearly on the product page or during checkout before the order is submitted.

The exception does not limit your rights if the product is defective, damaged, incorrectly made or otherwise does not conform to the contract.

9. cancellation before delivery

Norwegian consumers may cancel a purchase before delivery in accordance with the Norwegian Consumer Purchases Act.

Where legally permitted, we may claim compensation for documented loss caused by the cancellation, including work already performed, materials used and other unavoidable costs. Any compensation will be limited to the actual loss recoverable under applicable law.

10. defects, damage and complaints

Products must correspond to the contract, product description and applicable consumer-law requirements.

Minor handmade or natural-material variations described in section 2 are not in themselves defects. This does not apply where the variation is materially different from the product description, photographs, agreed specifications or what you could reasonably expect.

If a product arrives damaged, has been made incorrectly or develops a defect, contact us as soon as reasonably possible and include your order number and, where useful, photographs.

A complaint must be submitted within a reasonable time after you discovered or should have discovered the defect. Under Norwegian consumer law, a complaint made within two months of discovery is always considered timely. The final statutory complaint period is normally two years, or five years for products or components intended to last substantially longer under normal use.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, cancellation of the purchase or compensation for documented necessary loss. Repair or replacement will be carried out without cost, within a reasonable time and without significant inconvenience where required by law.

We will cover reasonable return costs where a product is confirmed to be defective or incorrectly supplied.

Normal wear, accidental damage, improper storage, chemical exposure, incorrect use and damage resulting from failure to follow supplied care instructions are not product defects.

Nothing in these Terms limits mandatory statutory consumer rights.

11. customer accounts

You are responsible for providing accurate and current account, billing and delivery information.

You must take reasonable steps to protect your password and account access. Please contact us promptly if you believe that your account has been accessed without permission.

12. intellectual property

The designs, photographs, illustrations, text, branding and other website content are owned by or licensed to Vita Kurasheva and may be protected by copyright, design, trademark and other intellectual-property laws.

Website content may be viewed and used for personal, non-commercial purposes. It may not be reproduced, distributed, modified or used commercially without prior written permission, except where such use is permitted by law.

13. privacy and cookies

Personal data is processed in accordance with our separate Privacy Policy, which explains:

• who is responsible for the processing;
• what information is collected;
• the purposes and legal bases for processing;
• how long information is retained;
• which service providers and recipients receive information;
• any transfers outside the EEA; and
• your data-protection rights.

Personal data may be processed to manage orders, payments, delivery, customer service, complaints, accounting and legal obligations, security and fraud prevention, and other purposes described in the Privacy Policy. We do not sell personal data.

Strictly necessary cookies and similar technologies may be used without consent where permitted by law. Optional analytics, advertising or preference technologies will be used only after valid consent has been obtained. Consent may be withdrawn as easily as it was given.

14. changes to these terms

We may update these Terms from time to time. Changes apply only to orders placed after the updated version has been published, unless a change is required by law and may legally apply otherwise.

The version applicable to your purchase is the version made available when your order was placed and included or referred to in your order confirmation.

15. governing law and disputes

These Terms and purchases made through the website are governed by Norwegian law.

This choice of law does not remove any mandatory consumer protection you may have under legislation that applies to you and cannot legally be excluded by agreement.

Please contact us first so that we can attempt to resolve a complaint directly.

Where applicable, consumers may request mediation through the Norwegian Consumer Authority (Forbrukertilsynet). A dispute may subsequently be considered by the Norwegian Consumer Complaints Committee (Forbrukerklageutvalget) where the legal requirements are met.

Any court proceedings will be handled by a court having jurisdiction under applicable mandatory law.